Privacy Policy

1. Information We Collect

To provide accurate vehicle rental estimates, coordinate dispatches, and maintain customer support, we collect:

• Personal Contact Details: Full name, telephone/mobile number, and email address provided through our contact forms or direct calls.
• Booking Specifications: Travel dates, passenger count, pickup and drop-off locations, itinerary details, and selected vehicle preference (e.g., Force Urbania, Tempo Traveller, Mini Bus, or Coach).
• Communication Records: WhatsApp messages, telephone call details, and email inquiries related to quotes and reservations.
• Technical Usage Data: Non-personally identifiable browser information, device type, and site traffic statistics collected via standard website cookies.

2. How We Use Your Information

We use your information exclusively for legitimate travel service operations, including:

• Fulfilling vehicle rental requests and sending transparent pricing quotes.
• Coordinating driver details and vehicle dispatches to your designated pickup point in Ahmedabad or outstation locations.
• Sending trip updates, driver contacts, and invoices via SMS, WhatsApp, or email.
• Maintaining high fleet safety standards, driver background checks, and regulatory compliance.

3. Information Protection & Sharing

We maintain a strict zero-spam policy and never sell or rent your personal information to third-party advertisers.

Your details are shared strictly when necessary for your travel execution:

• Assigned Drivers & Operational Crew: Driver teams receive passenger phone numbers and pickup points to facilitate smooth service delivery.
• Legal Compliance: Information may be disclosed when required under applicable Indian transport regulations or law enforcement mandates.

4. Data Security

PT Patel Travels implements robust physical and digital safeguards to keep your personal data protected against unauthorized access, loss, or misuse.

5. External Links & Communications

Our website features click-to-call links and direct WhatsApp connect buttons. External platforms operate under their own independent privacy terms, which we encourage you to review.

6. Your Rights

You may contact us at any time to review your stored personal data, request updates to incorrect details, or ask for the removal of your contact details from our active outreach list.